FAQ

Frequently asked questions

Can't find your answer here? Reach out directly.

General

Is ISMTI a stockbroker?

No. ISMTI is an education, assisted-investing and trading-technology platform. We don't hold client demat accounts or route your orders as a broker — you always trade through your own registered broker.

Do you guarantee returns?

No, and we're direct about that everywhere on this site. Markets carry real risk, and no one can guarantee profit. Read our Risk Disclosure for details.

Which markets do you cover?

Our live price feeds and education cover Indian equity/index (NSE), forex, and gold. Our automated EA currently focuses on XAUUSD (gold) via MT5.

EA Rental

How much does it cost to try the EA?

Nothing upfront. There's no setup fee or subscription — see our full EA Rental page for how the profit-share commission works.

Can I use my existing MT5 broker?

In most cases, yes — as long as your broker permits automated trading (Expert Advisors) via MT5. We'll confirm compatibility during onboarding.

What happens if I want to stop?

You can request a pause or full revocation at any time. Already-open positions continue to be managed by the strategy's rules rather than being force-closed.

Account & Support

How do I raise a complaint?

See our Grievance Redressal page for the process and expected response time.

Is my personal data safe?

Yes — see our Privacy Policy for exactly what we collect and how it's used.