Legal

Grievance Redressal

We take every complaint seriously.

If something about your experience with ISMTI — our education content, assisted-investing guidance, EA rental commission, or support — doesn't meet expectations, we want to know and fix it.

How to raise a complaint

  1. Send us the details via our Contact page, WhatsApp, or email — include your registered phone/email and, if relevant, your account number.
  2. We'll acknowledge your complaint within 1 business day.
  3. We aim to fully resolve most complaints within 7 business days, and all complaints within 21 calendar days.
  4. If you're not satisfied with the resolution, you can request escalation to senior management via the same contact channel.

Important note on scope

ISMTI is not a SEBI-registered stockbroker or intermediary, so complaints about your broker's own execution, order routing, or account statements should first be raised directly with your broker, and — if unresolved — through SEBI's SCORES portal or your broker's exchange-mandated grievance process. For anything specific to ISMTI's own services (our education content, guidance, EA licensing terms, or commission calculation), please use the process above.

What to include