Legal
Investor Charter
ISMTI's own commitments to clients — not a SEBI-mandated broker charter.
Important note: ISMTI is not a SEBI-registered stockbroker, depository participant, or investment adviser, and this Investor Charter is not one mandated or published by SEBI. It is our own voluntary statement of the commitments we hold ourselves to, written in the spirit of the transparency SEBI expects from regulated market intermediaries.
Our commitments to you
Transparent, honest communication
We disclose risk clearly, avoid guaranteed-return language, and explain exactly how any commission or fee is calculated before you commit to a plan or EA license.
You keep control of your funds
We never hold client funds or securities. All trading happens on your own account with your own SEBI-registered or internationally regulated broker.
Fair, incentive-aligned pricing
Our EA rental commission uses a high-water-mark model — you're never charged twice for recovering a drawdown. There is no upfront fee to license the EA.
You can pause or exit anytime
Any automated tool we license to you can be paused or revoked on your request without penalty. Positions already open remain managed by the strategy's rules rather than being force-closed.
Responsive support
We aim to acknowledge every enquiry within one business day and resolve grievances per our Grievance Redressal process.
What we expect from you
- Provide accurate information when you sign up or request EA access
- Read the risk disclosures and plan/commission terms before proceeding
- Keep your broker account credentials secure — we will never ask for your password
- Reach out promptly if something looks wrong with your account or license